Terms of Service

Last updated: July 23, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of openlettermarketing.com (the "Website") and the products and services provided by Open Letter Marketing, LLC ("OLM," "we," "us," or "our"), including printing, mailing, design, data processing, and related services (collectively, the "Services").

By accessing the Website, creating an account, submitting an order, approving a proof, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Website or Services. If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

2. Orders and Payment

All fees for products and Services, including processing, printing, postage, shipping, mailing, data, design, and applicable add-ons, are due when an order is submitted unless OLM has approved written credit terms in a separate agreement signed by both parties.

OLM may suspend production, mailing, delivery, account access, or future orders for unpaid or failed payments. Customers are responsible for lawful interest, collection costs, and reasonable attorneys' fees incurred to collect overdue amounts. Returned checks are subject to a $25 fee.

3. Pricing Changes

If the United States Postal Service or another direct vendor increases its pricing after an order is submitted but before the applicable service is purchased or performed, OLM may pass the increase through to the customer. Any adjustment will be limited to the applicable third-party increase.

4. All Sales Final; Cancellations and Store Credit

All Sales Final

All sales are final. OLM does not provide cash refunds, including for postage, data, designs, undeliverable mail, returned mail, subscriptions, add-ons, or other products or Services, except where required by law.

Order Cancellations

An order may not be canceled for a cash refund. If OLM approves a cancellation before proof approval, OLM may issue store credit for the amount paid, less discounts and any costs already incurred. No cancellation, refund, or store credit is available after proof approval or after production, processing, printing, mailing, shipping, data work, design work, or another ordered Service has begun, whichever occurs first.

Store Credit

Store credit is nontransferable, has no cash value, and may be used only by the account to which it was issued. Unless OLM states otherwise in writing, store credit does not expire and may be applied to eligible OLM products or Services. Purchases of store credit are nonrefundable.

Subscriptions

Canceling a subscription stops future renewal charges but does not refund or credit charges already paid or incurred. Any minimum term, notice requirement, or other subscription commitment stated in an order form or separate agreement remains enforceable.

5. Artwork, Content, and Layout

OLM may review submitted files for production readiness, but the customer remains solely responsible for the accuracy, completeness, legality, and postal compliance of all artwork, copy, data, layouts, and instructions. Customers must proofread files carefully and submit pages in the order and orientation in which they should be produced.

By submitting content, you represent and warrant that you have all rights, licenses, permissions, and authority necessary for OLM to reproduce, print, mail, distribute, or otherwise process it. You may not submit content that:

• is unlawful, fraudulent, offensive, obscene, indecent, threatening, defamatory, or otherwise improper;
• violates privacy, publicity, copyright, trademark, intellectual-property, or other third-party rights; or
• could create civil or criminal liability for OLM or any other person.

OLM may refuse or cancel any order in its discretion, including an order that OLM believes may be unlawful or infringe third-party rights, and is not required to disclose the reason. The customer accepts full legal responsibility for content processed under the customer's instructions.

6. Color, Paper, and Materials

OLM will reproduce submitted print-ready files as closely as reasonably possible, but exact color, density, paper, material, finish, or appearance is not guaranteed. Variations may result from printing processes, neighboring ink requirements, equipment, electronic proof displays, conversions from RGB or Pantone to CMYK, supply availability, or differences between production runs.

Electronic proofs predict layout, text, image proportion, and placement, but not exact color or density. Color or material variations within normal commercial tolerances are not defects and do not qualify for a refund, credit, or reprint. OLM may substitute reasonably comparable paper or materials when the specified stock is unavailable.

7. Proofing and Approval

When a proof is required, OLM generally aims to send it within 24 hours after receiving a complete order and usable files, but this timing is an estimate unless OLM agrees otherwise in writing. The customer is responsible for monitoring its inbox and spam folder and for contacting prepress@openlettermarketing.com if a proof is not received.

The customer must independently and thoroughly review each proof, including layout, bleeds, crops, copy, spelling, punctuation, spacing, images, merge fields, variable data, list data, return addresses, and other order details. Proof approval confirms that the customer accepts all content shown in the proof. After approval, no further changes may be made.

Autopen and other handwriting products may differ from digital previews. Minor smudging, ink variation, or splatter may occur and is considered a normal characteristic of the product. OLM does not guarantee a particular Forever Stamp design; substitution of another valid stamp design does not affect mailability or delivery.

8. Order Changes

OLM is not required to accept changes after an order is submitted. If OLM permits a change before proof approval or production, the change may be subject to a $65 setup fee and any additional costs incurred. Changes include replacing a mailing list, changing a product type, or revising order specifications other than ordinary proof corrections.

Once a proof is approved or an order enters production, no changes may be made to artwork, data, job specifications, product type, or turnaround time. OLM is not responsible for errors caused by late, incomplete, replacement, or conflicting customer instructions or files.

9. Mailing Data and Address Processing

OLM may standardize and validate uploaded lists and may append ZIP+4 information to improve formatting and deliverability. If a customer instructs OLM to remove standardized address information, the customer accepts the resulting risk, including loss of leading zeros or reduced deliverability.

Customer Lists

Customer mailing lists remain the customer's property. OLM will use them only as instructed and will take reasonable measures to protect their confidentiality. The customer or its list vendor must maintain a duplicate copy. To the extent permitted by law, OLM is not responsible for loss or reprocessing costs caused by fire, vandalism, theft, system failure, or other events outside OLM's reasonable control. OLM will not sell or offer a customer's list for use by another party.

Duplicates and Move Update

Unless otherwise instructed or stated in the order, OLM does not remove duplicate names or addresses. OLM may provide processing intended to support USPS Move Update requirements but does not guarantee that any particular number or percentage of records will be corrected.

Formatting

OLM accepts CSV, XLS, and XLSX files for mailing-data compilation. Reformatting may be billed at $75 per hour. OLM will notify the customer before charging for material conversion or formatting work.

Undeliverable and Returned Mail

OLM does not guarantee delivery to every address and is not responsible for undeliverable or returned pieces from a customer-supplied list, including when CASS, NCOA, or other address-processing services have been performed.

10. Production Time

Production time begins only after OLM receives full payment, final proof approval, and all complete, print-ready source files and data. Saturdays, Sundays, OLM holidays, design time, mailing time, shipping time, and carrier transit time are excluded unless OLM expressly states otherwise in writing.

Published or quoted turnaround times are estimates based on normal operating conditions and are not guaranteed unless OLM expressly agrees otherwise in a separate writing signed by an authorized OLM representative. OLM is not responsible for carrier delays, USPS delivery time, or shipping-related costs.

11. Shipping and Delivery

Delivery and transit dates are estimates. OLM is not responsible for delays, loss, theft, damage, natural disasters, severe weather, equipment failures, carrier disruptions, holidays, or other events outside OLM's reasonable control. Transit times are measured in business days and exclude weekends and carrier or OLM holidays.

The customer is responsible for customs, duties, taxes, and compliance with applicable foreign, federal, state, and local laws. Risk of carrier-caused loss or damage passes to the customer when a third-party carrier takes possession of the shipment. OLM does not track shipments using a customer-selected custom shipping option.

If an order is not received by the expected date or arrives damaged, contact info@openlettermarketing.com or 978-269-0245 and provide the order number.

12. Mailing Services and USPS Performance

OLM's responsibility for mailed orders is limited to preparing the mailing and tendering it to the United States Postal Service or another applicable carrier. OLM does not control and is not responsible for USPS or carrier performance, delivery scans, delivery timing, delays, losses, returns, or failures.

The customer is solely responsible for compliance with all laws and regulations applicable to the customer's mailing, offer, audience, list, and content. OLM does not provide legal advice and does not represent that it has evaluated an order for legal compliance.

13. Intellectual Property and Limited Use

Customer-supplied images, graphics, text, data, and other materials remain the customer's property. OLM retains ownership of materials it creates in producing an order, including typeset layouts, production files, color scans, fonts, and high-resolution or native design files, unless a separate written agreement states otherwise. OLM-created files may be made available upon written request and payment of any applicable fee.

OLM may display or distribute a finished job as a product sample for promotional purposes. A customer may opt out by sending a written request to info@openlettermarketing.com. OLM will not use customer images or finished work in national advertising or promotions without the customer's prior written consent.

14. Website License and Intellectual Property

Subject to these Terms, OLM grants you a limited, revocable, nonexclusive, and nontransferable right to access and use the Website for lawful business purposes. All Website content, including text, graphics, photographs, logos, page layouts, code, software, and derivative rights, is owned by OLM or its licensors and is protected by applicable intellectual-property laws.

Without OLM's prior written consent, you may not reproduce, duplicate, copy, sell, resell, frame, exploit, or use OLM's trademarks, logos, proprietary graphics, metadata, or hidden text. You may link to the Website's home page only if the link does not portray OLM or its products or services in a false, misleading, derogatory, or offensive manner.

15. Accounts and Security

You must be at least 18 years old to create an account. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials, restricting access to your account and devices, and all activity occurring through your account. Notify OLM immediately of suspected unauthorized use or a security breach.

You may not use a name, username, or identifier that is unlawful, unavailable, misleading, offensive, or subject to another person's rights without authorization.

16. Electronic Communications

By using the Website or communicating with OLM electronically, you consent to receive transactional agreements, notices, disclosures, proofs, order updates, and other service-related communications electronically. You agree that electronic communications satisfy any legal requirement that communications be in writing.

Marketing communications are governed by applicable law and OLM's Privacy Policy. Where consent is required, OLM will request it separately. You may opt out of marketing email through the unsubscribe link and may opt out of SMS as stated in the applicable message. Opting out of marketing does not prevent transactional or service-related communications.

17. Data and Privacy

OLM and its service providers may copy, process, access, and store customer data as reasonably necessary to provide, secure, support, back up, and improve the Services, subject to OLM's Privacy Policy and applicable law. The customer is responsible for having all rights and lawful bases necessary to provide data to OLM and for complying with laws applicable to that data.

If OLM receives valid legal process requiring disclosure of customer data, OLM may disclose the data as required by law. Unless prohibited by law or legal process, OLM will endeavor to provide advance notice to the affected customer.

18. Prohibited Uses

You may use the Website and Services only for lawful, legitimate business purposes. You may not:

• violate any law or promote activity that could create criminal or civil liability;
• infringe intellectual-property, privacy, publicity, or other rights;
• impersonate another person or entity or use false account or payment information;
• submit unlawful, obscene, threatening, abusive, defamatory, deceptive, or misleading content;
• introduce malware or code intended to disrupt, damage, monitor, or gain unauthorized access to systems, data, software, hardware, or networks;
• interfere with another user's access to the Website or Services;
• advertise, solicit, spam, or send unauthorized bulk communications through the Website;
• create unauthorized links, redirects, frames, or automated access to the Website; or
• use the Website or Services for any purpose prohibited by these Terms or applicable law.

19. Monitoring and Enforcement

OLM may, but is not obligated to, monitor use of the Website and Services, investigate suspected violations, remove or restrict content, refuse service, suspend or terminate accounts, cancel orders, preserve evidence, and cooperate with law enforcement or regulators as permitted or required by law.

If you submit content, you represent that you own or control the necessary rights, that the content is accurate, and that its use will not violate another person's rights or cause injury. To report suspected copyright or trademark infringement, contact info@openlettermarketing.com.

20. Third-Party Websites and Services

The Website or Services may link to or rely on third-party websites, carriers, vendors, or services that OLM does not own or control. OLM is not responsible for their content, availability, privacy practices, acts, omissions, or offerings. Your use of third-party services is subject to their applicable terms and policies.

21. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless OLM and its affiliates, licensors, officers, directors, employees, contractors, and agents from claims, demands, proceedings, damages, losses, liabilities, judgments, costs, and expenses, including reasonable attorneys' fees, arising from or related to: (a) your use of the Website or Services; (b) your account or anyone using it; (c) your content, artwork, data, mailing lists, offers, or instructions; (d) your breach of these Terms; or (e) your violation of law or another person's rights.

You represent and warrant that all materials submitted to OLM are owned by you or properly licensed and that no copyright or ownership notice has been removed or altered. Do not send one-of-a-kind originals. OLM is not responsible for loss of or damage to customer-supplied originals.

22. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

OLM does not warrant that the Website or Services will be uninterrupted, error-free, secure, available at a particular time or location, free of harmful components, or that results will meet your requirements.

23. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OLM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION; OR COSTS OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE WEBSITE, SERVICES, PRODUCTION, SHIPPING, OR MAILING, REGARDLESS OF THE LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OLM'S TOTAL LIABILITY ARISING FROM OR RELATED TO AN ORDER, PRODUCT, OR SERVICE WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID TO OLM FOR THE SPECIFIC ORDER, PRODUCT, OR SERVICE GIVING RISE TO THE CLAIM.

24. Suspension and Termination

OLM may refuse service or suspend or terminate an account, Website access, order, or Service at any time, including for nonpayment, suspected fraud, unlawful conduct, security risk, breach of these Terms, or risk to OLM or another person. Termination may include disabling credentials and deleting account content or files, subject to applicable law and OLM's data-retention practices.

Termination does not relieve the customer of payment obligations, minimum commitments, indemnity obligations, or other provisions that by their nature survive termination. If you are dissatisfied with the Website or Services, your remedy is to discontinue use, subject to outstanding contractual and payment obligations.

25. Changes to These Terms

OLM may update these Terms from time to time. Updated Terms will be posted on the Website with a revised 'Last updated' date. Changes apply prospectively when posted unless a later date is stated. Your continued use of the Website or Services after the effective date constitutes acceptance of the updated Terms.

26. Governing Law; Time to Bring Claims

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Any claim arising from or relating to these Terms, the Website, or the Services must be filed within one year after the claim arose, unless applicable law requires a longer period.

27. Miscellaneous

These Terms, the Privacy Policy, the applicable order details, and any separate written agreement signed by both parties constitute the entire agreement concerning their subject matter. If a signed agreement conflicts with these Terms, the signed agreement controls only as to the conflicting provision.

OLM's failure to enforce a provision is not a waiver. A waiver is effective only if in writing and signed by OLM. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. You may not assign these Terms without OLM's prior written consent. OLM may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

28. Contact

Questions about these Terms may be sent to info@openlettermarketing.com or Open Letter Marketing, LLC through the contact information published on openlettermarketing.com.